Shipping & Delivery
Products on Indianroots are designer made, hand crafted and specially handpicked for you from various parts of India. Due to the intricate and unique nature of the ethnic products available on our website, we take great pains in ensuring that we deliver only the best quality products.
Indianroots delivers globally and assures the use of the best possible transport/courier agencies to deliver your product/s.
FREE SHIPPING :
- Free shipping is valid on all domestic orders for order value above Rs.1,000/-, and on all international orders above $50, with the following exceptions.
- This offer cannot be combined with any other promotional offer or discount coupon.
- Free shipping is not applicable on products purchased from the SALE page or any discounted catalog.
- Indianroots reserves the right to end or alter this promotion at any time.
- Standard T&C will be applied.
Shipping charges of products on Indianroots will be mentioned at the time of check out. The said shipping charges are volumetric in nature and differ from product to product.
VAT & IMPORT DUTIES:
The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer, to be paid at the time of delivery to our courier partner or as advised by our courier partner. Indianroots.com does not include these extra charges on our price (as displayed on the e-shop). These taxes will be chargeable over & above the product/order price you pay on the e-shop.
Please Note: These charges are ungovernable and they differ from country to country according to the local rules & regulations.
Courier handling charges are borne directly by the customer and are to be paid at the time of delivery to our courier partner or as advised by our courier partner.
PLEASE NOTE: THESE CHARGES ARE UNGOVERNABLE AND THEY DIFFER FROM COUNTRY TO COUNTRY ACCORDING TO THE LOCAL RULES & REGULATIONS.
Any product that you buy on Indianroots.com, which is not MTO (made to order), will be shipped between 3 to 4 weeks of order booking. We generally receive the supplier's merchandise in our Order Processing Center within three weeks after the receipt of your order, post that we prepare your order and ship it via our courier partners. In case of MTO our customer care team will get in touch with you to provide you the specific details.
These days are merely indicative and your order could be shipped prior to or later than the mentioned date depending on the availability, customization and other factors attached to your order. The order dispatch time and shipping time varies from product to product.
All orders dispatched by indianroots.com are fully insured at no extra cost to the customers.
Once the order has been handed to the courier agency, indianroots.com will email you the tracking code, along with the website link on which you can monitor and check the status of your order.
The tracking code may take up to 24 business hours to be activated on the tracking website.
Indianroots does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code.
Indianroots will not be liable for delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges.
CHANGE OF SHIPPING ADDRESS:
The customer can change the shipping address within 24 hours of placing an order by logging into Indianroots and going to the 'My Account' section on the top right corner of the website. No changes in the shipping address will be entertained after 24 hours of placing the order.
DELIVERY OF MULTIPLE PRODUCTS:
In case you purchase multiple products in one order, all products will be dispatched together. Unless, you have opted for customisation, in which case, the order will be dispatched only once the customisation is done.
DELAY IN DELIVERY:
If there is a delay in delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, Indianroots shall not refund, return, replace or exchange any order.
In case the delay in shipping is caused due to unavailability of stock Indianroots shall inform you by email and you will be able to choose an alternate product, opt for store credit or receive a refund for that product.
All products shall be shipped from India.
Billing Address refers to the address where a customer receives credit card bills.
Shipping address refers to the address where the order has to be delivered.