At INDIANROOTS, we are constantly trying to better your shopping experience. If you have any questions about the services indianroots.comand products available on our site, simply email us at firstname.lastname@example.org and we'll write back to you with an answer.
We ship globally! So, irrespective of where you reside, you can stay connected to your Indian roots!
The shipping charges are volumetric and will be stated at the time of check out!
An approximate delivery time is mentioned against each product on INDIANROOTS. These are merely indicative, our endeavour will be to get the order delivered to you as fast as possible. If we forsee any delays, our customer service team will update you about the same well in time.
All custom duties and taxes are borne by the customer. The exact customs duty/tax payable can be checked with our customer service team upon request.
For your shopping ease, INDIANROOTS offers several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa or Amex card, using our secure payment gateway. You can also use a PayPal or PayU account to complete your transaction.
Once the order has been handed over to the courier agency, INDIANROOTS will email you a tracking code, along with the website link on which will allow you to monitor the status of your shipment. The tracking code may take 24 business hours to activate on the tracking website.
INDIANROOTS is an e-commerce venture of the NDTV group.
Yes, you need to register as a member to shop on INDIANROOTS and complete your transaction. It helps us to know you better!
INDIANROOTS does not support Cash on Delivery option.
INDIANROOTS will refund the paid amount in full only if the order delivered is damaged or an incorrect order is delivered. No refund will be given by INDIANROOTS if the order has been delivered with the color and size as selected by the customer while placing the order. In the event of the error having occurred on the part of INDIANROOTS, the product can be replaced or the amount can be refunded at the sole discretion of INDIANROOTS.
In case of multiple products being ordered, and if for any reason, INDIANROOTS is unable to deliver a certain product/s, the customer shall be given a choice to select an alternate product. However, in case the customer does not wish to select any alternate product/s, INDIANROOTS shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of INDIANROOTS.
We are based out of India, and all products are shipped from India.
We guarantee that all products sold by us are genuine. All designer products sold will bear the original tag / label of the designer to assure its authenticity.
In case a product ordered is damaged or has a manufacturing defect or a wrong product has been delivered, we would request you to please take a photograph of the damaged product/s and contact our customer service team at email@example.com within 24 hours of receiving the order. Please retain all packaging materials, original invoice and the product/s until a set of instructions from INDIANROOTS regarding the same is received. In case of any other complaints regarding the delivered package, email us at firstname.lastname@example.org within 24 hours of receiving the product and we shall act on it within 48hours.
Yes, the billing and shipping address can be different. However, INDIANROOTS does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code / Zip code.
Products on INDIANROOTS are designer made, hand crafted and specially handpicked for you from various parts of India. Due to the intricate and unique nature of the ethnic products available on our website, we take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.